Returns Policy

Returns Policy

As our products are all tailor-made to order the Consumer Contract Regulations make them exempt from a minimum returns period. 

Because our goods are custom made the customer may cancel the order at any point prior to the start of the manufacturing process. All items are custom-made and as such once manufacture has commenced order cannot be accepted for return except in cases of a defect. This must be done via telephone and not email, otherwise, we cannot guarantee the email will be read in time to stop the order starting to be made. If all our lines are busy please try again at the earliest opportunity. 

Should the customer wish to cancel the order prior to manufacture, payment shall be refunded in full within 28 days. The customer should inspect the products upon receipt and notify LED Sky Panels UK within 14 days should the goods be faulty or damaged. Should the customer fail to notify LED Sky Panels UK within 14 days, the customer will be judged to have accepted the goods. 

Should the products be faulty or damaged, LED Sky Panels UK shall take responsibility for the recovery of the goods from the customer within 28 days of delivery. The customer will also be entitled to a replacement if the goods are deemed to be faulty/damaged by LED Sky Panels UK. LED Sky Panels UK may choose, at their discretion, to refund any damages rather than issuing replacements. It is entirely the responsibility of the customer to notify LED Sky Panels UK should they receive any incorrect products or a shortage of products, within 14 days of acceptance of delivery. It is at the discretion of LED Sky Panels UK whether a replacement or credit will be issued. 
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